Frequently Asked Questions (FAQ)

No documents are required during registration. However, for your first withdrawal, you'll need to verify your identity with some documents. These include a National ID card or passport to confirm your age and identity. You may also need proof of address such as a utility bill or bank statement. Documents must be clear, legible, and submitted as photos or scanned copies. This process follows international security standards and helps ensure your account security.

No need to worry if you forgot your password. Click the "Forgot Password?" link on the login page. Enter your registered email address or mobile number. A password reset link will be sent to your email, which is valid for 15 minutes. Click the link to set a new password. If you don't receive the email, check your spam folder. If the problem persists, contact our customer support. For security, your new password should be different from the old one and should include uppercase letters, lowercase letters, numbers, and special characters. After changing your password, you will be logged out from all devices and must log in again with the new password.

No, each person can only create one account at cae365. Creating multiple accounts violates our terms and conditions, and if detected, all accounts will be suspended or cancelled. Our system tracks IP addresses, device IDs, payment methods, and other information to detect duplicate accounts. Bonus abuse or any other fraudulent activity through multiple accounts is strictly prohibited. If you have issues with your account or cannot log in, contact our support team instead of creating a new account. They will help resolve your issue.

cae365 supports the most popular payment methods in Bangladesh. You can deposit and withdraw using Mobile Pay, Nagad, Rocket, and Upay mobile banking. Bank transfers and credit/debit cards (Visa, Mastercard) are also accepted. All payment methods are secured by SSL encryption and your financial information remains completely confidential. Minimum and maximum transaction limits may vary for different payment methods. Deposits with Mobile Pay and Nagad are typically instant, while bank transfers may take 24-48 hours. Check the applicable fees and processing times for your preferred method before making a payment.

Most deposits are added to your account instantly. Mobile Pay, Nagad, Rocket and card payments are typically processed within 5 minutes. Bank transfers may take 24-48 hours depending on your bank's processing time. If your deposit remains pending for more than 15 minutes, please contact our customer support with your payment receipt or transaction ID. Our team will investigate and resolve the issue promptly. All deposits are recorded in your account's transaction history where you can view the date, time, amount and status.

The minimum deposit at cae365 is just BDT 500, which is convenient for new players. Limits may vary for different payment methods. You can deposit up to BDT 50,000 per transaction with Mobile Pay and Nagad. Bank transfer and card payments have higher limits, up to BDT 2,00,000. VIP members have special higher limits. Daily, weekly, and monthly deposit limits depend on your account level. You can set your own deposit limits for responsible gaming, which can be changed from your account settings. Requests to increase limits take 24 hours to become effective, but limit reductions apply immediately.

cae365 offers fast withdrawal processing. Most withdrawal requests are processed within 24 hours. Mobile Pay and Nagad withdrawals are the fastest and typically complete within 12 hours. Bank transfers may take 2-3 business days. First-time withdrawals require account verification, which can take 24-48 hours to complete. Once verified, all subsequent withdrawals will be processed quickly. Processing times may be longer on Fridays and public holidays. To withdraw, you must have a minimum balance of BDT 1,000 in your account and meet all bonus wagering requirements.

Placing a bet is very simple. First, log in to your account and go to the Sports or Casino section. Select your preferred game or event and view the available betting options. Click on the outcome you want to bet on and it will be added to your bet slip. Enter your stake amount in the bet slip and see your potential winnings. If everything looks good, click the "Place Bet" button. You can combine multiple bets to create an accumulator bet for higher odds. For live betting, odds change in real-time so quick decisions are needed. After placing your bet, you can view it in the "My Bets" section and once the result is declared, winnings will be added to your balance.

cae365 offers betting on 50+ different sports. Cricket is the most popular in Bangladesh and we cover all major tournaments including Tests, ODIs, T20s, IPL, BPL, and World Cups. Football includes Premier League, La Liga, Serie A, Bundesliga, Champions League, and World Cup. You can also bet on tennis, basketball, kabaddi, volleyball, badminton, and MMA. We support e-sports like Dota 2, CS:GO, and League of Legends. Almost all matches are available for live betting where you can bet during the game and view live scores and statistics. The casino section has slots, roulette, blackjack, baccarat, poker, and live dealer games.

Once a bet is confirmed, it generally cannot be cancelled. This is part of international betting rules and fair play policy. However, in certain special circumstances such as match cancellation or technical errors causing incorrect odds to display, bets may be voided or refunded. Using the cashout feature, you can settle your bet before the game ends, though this may not be available for all bets. Verify all information carefully before placing a bet because no changes are possible after confirmation. If you believe an incorrect bet was placed or there is an issue, contact customer support immediately and provide your bet ID. They can review the matter and assist.

After a match or event ends and the official result is announced, winnings are credited to your account. In most cases, this happens within 5-10 minutes of the match ending. For some complex bets such as tournament outrights or long-term bets, you must wait until the tournament is fully completed. If there is any dispute about the match result, we wait for the official decision. After receiving your winnings, you can immediately use them for new bets or withdraw them. Winnings from bets made with bonuses will be subject to wagering requirements. You can view all your bet history and win-loss records in the "My Bets" section where detailed information is available.

cae365 offers an attractive welcome bonus for new members. You'll receive a 100% bonus on your first deposit after completing registration, up to a maximum of BDT 10,000. A minimum deposit of BDT 500 is required to claim the bonus. The bonus will be automatically added to your account. In some cases, a promo code may need to be used, which will be mentioned on the registration page. There are specific terms and wagering requirements for using the bonus that must be read and understood. Typically, the bonus amount must be wagered 30 times before withdrawal. The welcome bonus can be claimed once per person, household, IP address, and device.

Wagering requirements are the amount you must bet before withdrawing bonus money. For example, if you receive a BDT 1,000 bonus and the wagering requirement is 30x, you must bet BDT 30,000 before withdrawing the bonus money. Not all bets count equally toward wagering. High odds bets (such as 1.8 or higher) typically contribute fully, but low odds bets may contribute less. Some games may be excluded entirely from wagering. You can view your current wagering progress in the bonus section of your account. Bonuses typically must be wagered within 30 days or they will expire.

cae365 offers weekly cashback where you get back a portion of your lost money. Every Monday, you can receive up to 10% cashback on the previous week's net loss. Cashback amount depends on your VIP level. It is automatically credited to your account and no opt-in is required. Cashback money typically has lower wagering requirements (usually 1x or 5x). This applies only to sports betting; casino games may have separate cashback offers. Cashback calculation considers your deposits and withdrawals to determine net loss. Regular players receive higher cashback percentages.

cae365's VIP program offers special rewards and benefits for regular and high-roller players. The program has 5 levels: Bronze, Silver, Gold, Platinum, and Diamond. The more you play and deposit, the faster your level increases. VIP members receive higher deposit and withdrawal limits, faster payouts, dedicated account managers, special bonuses and promotions, birthday gifts, invitations to exclusive events, and higher cashback percentages. No application is needed to achieve VIP status; it automatically upgrades based on your activity. Detailed information about VIP benefits can be found in the VIP section of your account.